FAQs

Frequently Asked Questions

What is an escape room?

Escape rooms are a new form of interactive brain teasing based entertainment rapidly gaining popularity around the world. Trapped in a themed room, your team must work together to find clues, crack codes and solve mind puzzles to complete your mission before your time runs out.

Am I really locked inside the room during game play?

The short answer is NO. However, our escape rooms are designed for continuous game play. If any one or more of your party need to leave the room at any time you are free to do so. Please remember that the timer does not stop until you have solved all of the puzzles and 'escaped' the room or time runs out.

How long do we have to escape?

Our escape rooms are designed to be solved within one hour. Our adventures are designed to be completed in the nick of time by teams of 4-6 people depending on the room.

What if we can't get out in an hour?

If you get stuck, you can ask for a hint from our staff - we want you to have fun. If you don't finish in time, we'll simply end the game.

What is the recommended number of participants?

We currently have three rooms available. Our Murder! mystery is designed for two to four participants, our Captain's Quarters adventure is designed for three to six participants, and our Egyptian Tomb adventure is designed for four to eight participants. Have more friends? Contact us about special arrangements to accommodate more participants.

Can I use the restroom during game play?

Although you are encouraged to use the restroom prior to starting the game, you are free to leave the room as you please. Please remember that the timer does not stop until you have solved all of the puzzles and 'escaped' the room or time runs out.

Can I bring my cell phone in the room with me?

You are prohibited from carrying any electronic or recording devices (phones, recording devices, smart watches, etc.) into the rooms unless it is for medical reasons. Lockers are provided for you to securely store your personal belongings if needed.

Do I need to bring anything with me?

As many of our clues require reading you may need to bring your reading glasses or ensure at least one member of your group can read the clues aloud. Otherwise you do not need to bring anything with you other than positive attitude and a willingness to have fun and to work with others!

Will I play with strangers?

You might. Our adventures are designed to be completed in the nick of time by teams of 4-6 people depending on the room. The more players, the better your odds of escape. Smaller parties may be put in with other guests. Of course, you always have the option to book all of the open slots in any given mission.

When should I arrive?

Make sure your team arrives 15 minutes before your scheduled mission begins to allow time for checking in, mission briefing and filling out waivers (we make you promise not to do anything crazy or break our cool stuff). Your game will start right on time. Being late will cause you to have less than the allotted time to play. We run a tight schedule and cannot allow other guests' reservations to be impacted.

Can I participate if I have a disability or mobility issues?

Absolutely. There’s plenty of fun for everyone. EscapeNEOhio is handicap accessible. That said, a number of our puzzles are audiovisual in nature, so teamwork will be required if participants are vision or hearing impaired.

Do you offer refunds if we can't make it?

No. We do not offer refunds (possibility of rescheduling at our discretion).

Are your rooms scary?

No, there are no monsters or zombies at our place. Our escape rooms are not confining or an issue if claustrophobic. We carefully design our rooms to be enjoyed by everyone.

Do you still have other questions or concerns?

Feel free to contact us. Our preferred method of contact is email at EscapeNEOhio@yahoo.com We will be more than happy to answer any other questions.

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